What’s going on why do I keep getting these emails informing me of some backup going through my account? Don’t worry it’s our server notifying you that your website was archived and saved in the cloud using our platform.
Why is this important?
This means that an exact copy or version of your cPanel account has been backed up on a secure storage server with multiple redundant backups.
Where is my backup?
It’s hosted on our platform with Amazon Web Services as an encrypted backup that includes:
- Hardware based encryption.
- Gemalto Hardware Pin.
- Full cPanel Backup.
- MySQL Databases.
- Contact Form Leads.
- Phone Call records.
- Mail Server (Courier, Exim settings).
- Images and Videos.
- User accounts encrypted (not plain text).
How many backups do you keep?
Our earliest records as of this publish date are from May of this year, so 6 months is a pretty good bet. Because we do daily backups we archive each version for each day. This is very helpful when managing and maintaining a HIPAA compliant website or web application.
Can I request my site be restored?
Yes, you can request a restore at anytime as part of our backup services. This can be used for recovering a broken or compromised site. We will include installation and security checklist items on sites we do not develop but cannot guarantee service for advanced hacks or thorough reviews.
What if I need thorough research and review?
For a thorough in-depth review of backup and archival data, we would require our hourly consulting to complete the research process. The process will include verified third party records and be compiled in a legible legal report certifying IP addresses, SSL certificate setups, and requested materials.
Can I request my raw backup?
Yes, it’s your data we don’t hoard it.
Will you install a backup on a new server?
Because there are many server types both operating systems and hardware setups, we do not offer installation of backups on any other platform or server. We setup hardware based optimizations that should only be run on dedicated server hardware. All backups are given, as is. We recommend setting aside 1-2 weeks time to convert the backup to your existing server configuration with your server admin.